We stand fully behind the build quality of our StopWatt system. If our equipment does not completely meet the energy management demands of your household, we provide a clear return process.
Customers have exactly 60 days following the package delivery date to request a full refund. To qualify for a complete reimbursement, the item must remain in perfect working order and be packed inside its original factory box.
To receive a valid return reference number, please get in touch with our customer assistance team using the following options:
Our support department will provide an official Return Merchandise Authorization (RMA) code along with detailed warehouse shipping labels. Deliveries returned to our depots without an active RMA number cannot be handled by our receiving staff.
Once our engineers inspect and accept your returned item, we will email you a formal credit status update. Confirmed refunds are instantly credited to your original payment card. Keep in mind that banking institutions generally need 5 to 10 typical business days to post the credit to your account balance.
The purchaser covers all postal and shipping fees required to send the physical equipment back to our office. Any delivery fees paid during the original order checkout are completely non-refundable.
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